Staff organization or cross-functional team

Случайно наткнулся в wiki-педии на статью, где очень вот этот момент о правильной организации работы тим-лидеров, экспертов и исполнителей:

Staff organization or cross-functional team

A staff helps an expert get all his work done. To this end, a "chief of staff" decides whether an assignment is routine or not. If it's routine, he assigns it to a staff member, who is a sort of junior expert. The chief of staff schedules the routine problems, and checks that they are completed.

If a problem is not routine, the chief of staff notices. He passes it to the expert, who solves the problem, and educates the staff – converting the problem into a routine problem.

In a "cross functional team", like an executive committee, the boss has to be a non-expert, because so many kinds of expertise are required.